Shipping policy

Thank you for shopping with us! We want to ensure that your orders are delivered to you safely and efficiently. This Shipping Policy outlines the details of our shipping process and the responsibilities of our courier company, "Fastway Couriers."

  1. Shipping Methods and Carriers: We exclusively use "Fastway Couriers" as our designated courier company to handle the delivery of your orders. They have been selected for their reliable services and extensive network, which allows us to ship to various locations efficiently.

  2. Order Processing Time: Once you place an order on our website, please allow us 1-2 business days to process and package your items. During peak seasons or promotional periods, processing times may be slightly longer due to increased order volumes. We appreciate your patience and understanding.

  3. Shipping Time: The time taken for your package to reach you depends on the courier company, "Fastway Couriers." As a third-party service, they have control over the delivery process, including transit times and routes. We rely on their expertise to handle the shipping, tracking, and delivery of your parcels.

  4. Tracking Information: Once your order is shipped, we will provide you with a tracking number that you can use to monitor the progress of your shipment. Please note that tracking information may take a few hours to update in the courier company's system, so we kindly request your patience.

  5. Missing or Delayed Parcels: In the event of a missing or delayed parcel, please contact our customer support team, and we will initiate an investigation with "Fastway Couriers" to locate your package. Once a parcel has been handed over to the courier, the liability for any loss or delay rests with the courier company.

  6. Address Accuracy: Please ensure that you provide accurate and complete shipping information, including the recipient's name, address, and contact details. We cannot be held responsible for any delays or non-deliveries arising from incorrect or insufficient address details provided by the customer.

  7. Delivery Attempts: The courier company will make multiple attempts to deliver your package to the provided address. If they are unable to deliver the package, a notification may be left for you to rearrange delivery or collect the parcel from a designated location, depending on the courier's policies.

  8. Shipping Restrictions: Certain products may be subject to shipping restrictions or regulations imposed by local authorities or the courier company. It is your responsibility to ensure that the items you order comply with any applicable shipping restrictions or regulations in your country or region.

  9. International Shipping: We currently offer domestic shipping only and do not provide international shipping services. We apologize for any inconvenience this may cause and encourage you to explore local alternatives for international deliveries.

Please note that this shipping policy is subject to change without prior notice. By placing an order with us, you agree to comply with the terms and conditions outlined in this policy.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team for assistance.